HELP
We're here for you.
Talk to the Qassa team
Questions about a booking, the booking fee, a refund or your account: email us and we reply as soon as we can.
support@qassabarbers.comQUICK ANSWERS
How do I book?
Pick a shop, your services, a barber (or any barber) and a free time, then confirm. You'll see your ticket with a green tick.
What's the booking fee?
Some bookings ask for a small booking fee (e.g. 20 EGP per person) by InstaPay or mobile wallet. It holds your time; the cut itself is paid at the shop.
How do I cancel?
Open the booking from Bookings and tap Cancel booking.
When do I get the booking fee back?
If you cancel before the free-cancellation time on your ticket, or the shop cancels, the fee goes back to the number you paid from.
What if I'm late?
Shops usually wait 10–15 minutes, then may give the time to someone else. Call the shop from your ticket if you're running late.
Do I need an account?
Yes: one quick account (or Google) keeps all your bookings in one place on any phone.
I forgot my password
On the sign-in page tap "Forgot password?" and enter your mobile number or email. We'll email you a link.
How do I add my barbershop?
Go to Book and tap "Add your shop", or Settings → Get your barbershop on Qassa. We'll call you back within 24–48 hours. Questions: support@qassabarbers.com